Returns, Cancellations & Right of Withdrawal Policy

Returns, Cancellations & Right of Withdrawal Policy

We strive to ensure you are completely satisfied with your purchase—whether it is a handcrafted physical item or a digital creative product. Please read our unified policy below regarding returns, cancellations, refunds, and your statutory EU rights.

1. Statutory Right of Withdrawal (EU Customers)

In accordance with European Union consumer protection laws and the Spanish Consumer Protection Act (LGDCU), customers residing in the EU have the statutory right to withdraw from their purchase of physical goods within 14 calendar days from the day of physical delivery, without giving any reason.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you can submit your request quickly and easily using either of the following options:

• Option 1: Registered Customers

  1. Log in to your customer account.

  2. Go to My Account > Orders.

  3. Select the relevant order and click the "Request Return / Withdrawal" button.

• Option 2: Guest Checkout / Quick Withdrawal Form If you placed an order as a guest or prefer not to log in, please complete the form at the bottom of the page or contact us at contact@juliaspiri.com

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a delivery method other than our least expensive standard option), without undue delay and no later than 14 calendar days from the day we are informed of your decision.

We will carry out reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.

Once you submit your request, you will immediately receive an automated email acknowledging receipt of your withdrawal.

2. Physical Goods — Returns & Cancellations

Eligibility for Return

To be eligible for a return, physical items must be:

• In the same condition that you received them: unworn, unused, with original tags, and in their original packaging.

• Accompanied by proof of purchase or order confirmation details.

Return Process & Shipping Costs

• Instructions: Upon approval of your return request, we will provide you with the return address and instructions for sending your package to our studio in Spain. Items sent back without prior contact will not be accepted.

• Shipping Costs: Unless the item delivered was defective, damaged in transit, or incorrect, the customer is responsible for paying direct return shipping costs. We strongly recommend using a trackable shipping service.

Order Cancellations (Before Dispatch)

You may request to cancel an order for physical merchandise at any time before it has been dispatched.

• If your order has not yet been shipped, we will cancel it immediately and issue a full refund to your original payment method.

• Once an order has been handed over to the courier, it cannot be cancelled. Please follow the standard return/withdrawal process upon receiving the package.

3. Digital Products Policy

Sales Terms & Delivery

All digital products (including printable grayscale/line-art coloring pages, digital artwork files, and digital art books) are available for immediate download upon confirmation of payment.

Exclusion of Withdrawal Right for Digital Downloads

Under Article 103(m) of the Spanish Consumer Law (LGDCU) and the EU Consumer Rights Directive, the statutory 14-day right of withdrawal does not apply to instant digital downloads once the performance/download has commenced.

By purchasing and starting the download of a digital product on www.juliaspiri.com, you expressly agree that:

• Delivery of the digital file begins immediately upon payment.

• You grant express consent to waive and forfeit your 14-day right of withdrawal/cancellation for digital items once the download or link generation has started.

Technical Support for Digital Products

While sales of digital files are final and non-refundable, your satisfaction is extremely important to us. If you encounter any technical difficulty downloading or opening your files, or if you experience a file corruption error, please contact us at contact@juliaspiri.com and we will promptly send you replacement files or assist you in resolving the issue.

4. Exceptions and Non-Returnable Items

The following items cannot be returned or refunded:

• Digital Goods & Downloads (once downloaded, as detailed in Section 3).

• Customized or Personalized Products: Physical items made to special order, custom commissions, or personalized upon request.

• Gift Cards.

(Note: In compliance with EU consumer law, discounted or sale physical items remain eligible for standard 14-day returns unless they fall under customized/personalized exemptions).

5. Damages, Defective Items, and Incorrect Orders

Please inspect your package upon arrival. If your order arrives defective, damaged during transit, or if you receive the wrong item, please contact us immediately at contact@juliaspiri.com with your order number and photographs of the issue.

We will evaluate the issue right away and arrange a replacement, repair, or full refund (including return shipping costs) at no additional charge to you.

6. Exchanges & Refund Processing

Exchanges

The fastest way to receive the item you want is to return the physical item you have (once approved) and make a separate purchase for the new item after the return is processed.

Refunds Timeline

• Inspection: Once we receive and inspect your returned physical package, we will notify you of the approval status of your refund via email.

• Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 10 business days.

• Bank Delays: Please remember it may take additional time for your bank or credit card company to post the transaction to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@juliaspiri.com.