Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period will expire 14 calendar days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you can submit your request quickly and easily using either of the following options:
Option 1: Registered Customers
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Log in to your customer account.
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Go to My Account > Orders.
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Select the relevant order and click the "Request Return / Withdrawal" button.
Option 2: Guest Checkout / Quick Form If you placed an order as a guest or prefer not to log in, please complete the form below:
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Full Name:
[ Your Name ] -
Email Address:
[ Your Email ] -
Order Number:
[ e.g., #1001 ]
By submitting this form, I hereby give notice that I withdraw from my contract of sale for the goods ordered under the reference number provided above.
[ CONFIRM WITHDRAWAL ]
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed of your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Once you submit your request, you will immediately receive an automated email acknowledging receipt of your withdrawal.